Terms of Service

Eligibility & Accounts

• United States & Canada: You must be at least 13 years old.
• All other countries: You must be at least 18 years old.
• We do not permit users under 13 anywhere.
• If you are under the age of majority where you live, you may use the Service only for your own learning and only under the supervision of a parent or legal guardian who agrees to these Terms and is responsible for your account.
• By creating an account or using the Service, you represent and warrant that you meet the minimum age for your region. If we learn an ineligible user is using the Service, we will disable the account and delete associated personal data.

Subscriptions, Trials & Billing

• Subscriptions are billed via Stripe and auto-renew each billing period (monthly or yearly) unless canceled. Taxes may apply.
• Eligible new subscriptions include a one-time 24-hour trial per account. If you cancel during the trial, the subscription ends immediately and no charge occurs. If you do not cancel, the first charge is made when the trial completes.
• Outside of the 24-hour trial, cancellations take effect at the end of the current billing period. We do not offer prorated refunds. See the Subscription Policy.
• If payment fails, Premium access may be paused until payment succeeds.
• The payer/subscriber must be 18+. By starting a paid plan you represent you are an adult and the account holder.

Acceptable Use

• No illegal, infringing, deceptive, or harmful activity; no harassment, threats, or abuse.
• No content exploiting or harming minors; no doxxing, invasion of privacy, or impersonation.
• No circumvention of security, reverse engineering, scraping or rate-limit bypassing, except as expressly permitted by an API or written authorization.
• No malware, interference with the Service, or actions that impose unreasonable load on our infrastructure.
• No unauthorized use of others’ intellectual property or publicity rights.
• No reselling, sublicensing, or sharing of credentials without our consent.

Intellectual Property

The Service, including all content, features, and software, is owned by us or our licensors and protected by intellectual property laws. You receive a limited, revocable, non-exclusive, non-transferable license to use the Service for your own personal or internal business purposes, subject to these Terms.

Feedback and Publicity

If you provide feedback or suggestions, we may use them without restriction or obligation to you. We will not use your name, logo, or trademarks publicly without your prior written consent.

User Content

If you submit content to the Service, you grant us a limited license to host, store, process, and transmit it to provide, operate, personalize, and improve the Service. This includes processing audio and singing-related data (such as pitch, timing, and performance statistics) to generate feedback, scores, and analytics dashboards that are shown to you in your account, as described in our Privacy Policy.

We may also use de-identified or aggregated data derived from your use of the Service to improve features and models, troubleshoot issues, and better understand how the Service is used. We do not sell your personal data. You represent that you have all necessary rights to submit any content you provide and that it complies with applicable law and these Terms.

Some countries (for example, in the EU/EEA, UK, and other regions with comprehensive data protection laws) grant you additional rights over your personal data, such as rights of access, deletion, correction, or objection. How we collect, use, and share personal data (including audio-derived performance data), and how you can exercise those rights, is explained in more detail in our Privacy Policy.

Third-Party Services

We rely on third-party providers (e.g., authentication, database, billing, hosting, logging, and analytics). Your use of those services may be subject to their terms and privacy policies. We are not responsible for third-party services we do not control. Our use of third-party analytics tools (including Google Analytics 4) is described in more detail in our Privacy Policy.

Copyright Complaints (DMCA)

Send notices to legal@scalemode.tools or by mail to the mailing address listed in the Contact & Notices section below, including all elements required by 17 U.S.C. §512(c)(3). We may remove content and terminate repeat infringers.

Compliance; Export Controls and Sanctions

You represent that you are not located in, under the control of, or a national or resident of any embargoed country or on any U.S. or other applicable sanctions list. You agree to comply with all applicable export control and sanctions laws and will not use the Service contrary to such laws.

Electronic Communications

You consent to receive service, transactional, and legal communications electronically (e.g., email). You agree that such communications satisfy any legal requirements that they be in writing.

Disclaimers

THE SERVICE IS PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND, WHETHER EXPRESS, IMPLIED, OR STATUTORY, INCLUDING WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT. WE DO NOT WARRANT THAT THE SERVICE WILL BE UNINTERRUPTED OR ERROR-FREE.

Limitation of Liability

TO THE MAXIMUM EXTENT PERMITTED BY LAW, IN NO EVENT WILL WE BE LIABLE FOR ANY INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, EXEMPLARY, OR PUNITIVE DAMAGES, OR ANY LOSS OF PROFITS, REVENUE, DATA, OR USE, EVEN IF ADVISED OF THE POSSIBILITY. OUR AGGREGATE LIABILITY FOR ALL CLAIMS RELATING TO THE SERVICE SHALL NOT EXCEED THE AMOUNTS PAID BY YOU FOR THE SERVICE IN THE TWELVE (12) MONTHS PRECEDING THE EVENT GIVING RISE TO THE CLAIM.

Indemnification

You agree to indemnify and hold us harmless from any claims, damages, liabilities, costs, and expenses (including reasonable attorneys’ fees) arising from your use of the Service or violation of these Terms.

Dispute Resolution; Arbitration

To the extent permitted by law, any dispute will be resolved by binding arbitration on an individual basis under the American Arbitration Association (AAA) Consumer Arbitration Rules. The Federal Arbitration Act (FAA) governs this section. You and we waive any right to a jury trial or to participate in a class action. Either party may bring claims in small-claims court where jurisdictionally appropriate. Arbitration shall be confidential. Fees will be allocated as required by the AAA Rules, and we will pay amounts necessary to avoid the process being cost-prohibitive.

Some countries do not allow mandatory arbitration, class action waivers, or certain limitations on consumer rights. To the extent those laws apply to you, this section does not deprive you of any protections you are entitled to under the laws of your country of residence.

Termination

We may suspend or terminate access to the Service at any time for any reason, including breach of these Terms. You may stop using the Service at any time. Upon termination, provisions intended to survive (including intellectual property, disclaimers, limitations of liability, indemnification, dispute resolution, and governing law) will continue in effect.

You may close your account at any time using the in-app account deletion flow described at our Delete Account page. Deletion of your account is governed by our Privacy Policy and Subscription Policy (for example, it does not by itself cancel an active subscription; you must cancel any subscriptions separately before deleting your account).

Governing Law & Venue

Except as provided under the arbitration section, these Terms are governed by the laws of the State of South Carolina, USA, without regard to conflicts of law principles. For non-arbitrable claims, you agree to the exclusive jurisdiction and venue of the state and federal courts located in South Carolina.

Nothing in these Terms is intended to limit any mandatory consumer protections you may be entitled to under the laws of your country of residence.

General

Assignment. You may not assign or transfer these Terms without our prior written consent; we may assign or transfer them without restriction.

Severability; Waiver. If any provision is found unenforceable, it will be limited to the minimum extent necessary, and the remainder will remain in effect. Failure to enforce any provision is not a waiver.

Entire Agreement. These Terms constitute the entire agreement between you and us regarding the Service and supersede prior or contemporaneous agreements on that subject.

Changes. We may update these Terms from time to time. Material changes will be effective when posted to this page with an updated “Last updated” date. Continued use after changes become effective constitutes acceptance of the new Terms.